Utopium Terms of Service
Effective Date: 14/07/2025

1. Introduction

Welcome to Utopium! These Terms of Service ("Terms") govern your use of our website and all video/audio production and post-production services ("Services"). By engaging Utopium, you agree to these Terms. If you do not accept these Terms, please do not use our services.

2. Services & Scope

Utopium provides a range of services, including but not limited to:

  • Video editing, post-production, and creative work

  • Audio editing and enhancement

  • Content calendars and social media content creation

  • Any other audiovisual production work as agreed

Services are available to individuals and businesses, predominantly delivered remotely. On-site work is available for an additional fee plus travel expenses.

3. Booking & Agreements

  • Clients initiate bookings via direct contact (email or WhatsApp).

  • Submission of a form or enquiry does not constitute a booking; a booking is confirmed only upon written agreement (email or WhatsApp) from both parties.

  • By confirming an order, the client accepts these Terms and agrees to pay as specified.

4. Payment Terms

  • Deposit: 50% of the total project fee is due before work begins.

  • Final Payment: Remaining 50% is due within 15 days of final delivery.

  • Invoices: All payments are by bank transfer, following invoice issuance.

  • Late Payment: No late fees are charged, but overdue accounts may be deprioritised or suspended.

  • Monthly Retainers: Paid in advance on the first day of each month. Cancellations must be received before the new month begins to avoid charges for that month.

5. Cancellations & Rescheduling

  • For remote work, rescheduling is flexible and handled case by case.

  • For on-site work, at least 24 hours’ notice is required to reschedule; otherwise, the deposit is forfeited.

  • Urgent or accelerated deadlines may be accommodated at Utopium’s discretion and may incur additional fees.

  • If a project cannot be delivered due to force majeure (e.g., illness, natural disaster), a full refund will be issued.

6. Deliverables & Revisions

  • Turnaround: Deadlines and turnaround times are agreed per project.

  • Revisions: Unlimited revisions are offered at Utopium’s discretion; excessive or unreasonable requests may be limited.

  • Deliverables: Nature of deliverables (final edit, raw files, etc.) is agreed in advance.

  • Delivery: Final files are provided via Google Drive or similar service.

7. Client Responsibilities

  • Clients are responsible for providing all necessary briefs, materials, and approvals.

  • Delays in providing materials will result in proportional extension of deadlines.

  • Clients must ensure any assets or footage they provide do not infringe third-party intellectual property rights. Utopium accepts no responsibility for IP infringements in client-supplied content or original footage, except for content introduced solely by Utopium without client approval.

8. Intellectual Property & Portfolio Use

  • Clients own the final produced content.

  • Utopium retains the right to showcase completed work in its portfolio and marketing unless the client opts out by written (email) request.

  • Clients may use delivered content without restrictions.

9. Limitation of Liability

  • Utopium is not liable for indirect, incidental, or consequential damages, or for issues arising from third-party platforms (e.g., Google Drive outages).

  • Utopium is not responsible for omissions or errors resulting from incomplete or unclear briefs, or for any matters outside its control.

10. Privacy & Data

  • Client information and project materials are used solely for providing services and are not shared externally.

  • Files are retained for a limited period and may be deleted upon request; Utopium does not guarantee indefinite storage.

  • Confidentiality agreements are available upon request.

11. Dispute Resolution

  • Disputes will first be addressed through mediation.

  • If unresolved, disputes will proceed to binding arbitration.

  • UK courts are a last resort if mediation and arbitration fail or are not applicable.

  • These Terms are governed by the laws of the United Kingdom.

12. Changes to Terms

Utopium may update these Terms at any time. Changes are effective upon posting. Continued use of services after changes constitutes acceptance of the new Terms. Clients should review these Terms regularly.

13. Contact

For any questions or concerns regarding these Terms, contact us at info@utopium.eco.

Thank you for choosing Utopium. We strive to deliver exceptional service and creative excellence in every project.